Thank you for choosing energyleisure.com. We hope every customer has a satisfactory shopping experience. If you are not satisfied with your purchase, please carefully read the following refund and return policy before requesting a return.
Return Period
You may request a return within 30 days of the date the item was received. Requests submitted after this period will not be accepted.
All return requests require review and confirmation before the item can be shipped back. Packages returned without confirmation may not be processed.
Return Conditions
To ensure a smooth return process, returned items must meet the following conditions:
The item is in its original condition and has not been damaged by the customer;
The item and accessories are complete;
The item packaging is kept as intact as possible;
Valid order information or proof of purchase is provided;
The item meets the return requirements stipulated in this policy.
To protect the shopping rights of all consumers, items that have been used, installed, worn, or whose resale value is affected by human error are not eligible for return or refund.
Returns Not Supported
The following situations generally do not qualify for returns:
The product has been used, installed, or shows obvious signs of use;
The product is damaged, deformed, or missing accessories due to human error;
The product affects resale; The return request is submitted after the stipulated return period;
The product is damaged due to the customer’s personal reasons.
Return Shipping Costs
Return shipping costs are borne as follows:
For returns due to product quality issues, transportation damage, wrong item delivery, or other reasons attributable to us, the return shipping cost will be borne by the seller.
For returns due to personal reasons (such as dislike, wrong purchase, incorrect size, change of purchase intention, etc., non-quality issues), the return shipping cost will be borne by the buyer.
Costs incurred from unauthorized returns may not be reimbursed.
Refund Policy
After receiving the returned product and completing inspection and confirmation, we will process the refund within 3-5 business days using your original order payment method.
The actual arrival time of the refund may vary depending on the processing speed of the bank, credit card institution, or third-party payment platform. The actual arrival time depends on the payment institution.
If returned goods are found to be ineligible for return upon inspection, we may be unable to process a refund and will contact you to explain the situation.
Order Cancellation
If your order has not yet entered the shipping process, you can apply to cancel it.
If your order has already been shipped, you must apply for a return according to this return policy after receiving the goods.
Goods Inspection
We recommend that you check the packaging and condition of the goods as soon as possible after receiving them. If you find any damage during transportation, missing items, or quality abnormalities, please retain relevant photos or videos and submit an after-sales application as soon as possible so that we can verify and provide a solution promptly.
Policy Updates
energyleisure.com reserves the right to modify or update this refund and return policy in accordance with laws and regulations or business operation needs. The updated policy will be published on the website and will take effect from the date of publication.