- How long after placing my order will it be shipped?
Under normal circumstances, orders will be processed and shipped within 1-3 business days. You will receive tracking information after your order is shipped.
- How long will it take for the goods to arrive?
Standard delivery is expected to take 3-7 business days. The exact time may vary depending on the delivery area and logistics conditions.
- How can I check my order status?
After your order is shipped, we will provide tracking information. You can check the package’s delivery progress using the tracking number.
- Can I cancel my order?
If your order has not yet entered the shipping process, you can apply to cancel it. After your order has been shipped, please apply for a return according to the return policy.
- Can I return the goods after receiving them?
Yes. Goods that meet the return conditions can be returned within 30 days of receipt.
- Which items cannot be returned?
Goods that have been used, installed, damaged, or affect resale, as well as goods that have exceeded the return period, are not eligible for return. 7. Who bears the return shipping cost?
If the product has quality problems, is damaged in transit, or the wrong item was sent, the return shipping cost will be borne by the seller. If the return is requested for personal reasons, the return shipping cost will be borne by the buyer.
- How long does the refund take?
After receiving the returned goods and completing the inspection, we will process the refund within 3-5 business days using the original payment method.
- What if the item is out of stock?
If there is insufficient stock or the item cannot be shipped normally, we will notify you promptly and assist in canceling the order or arranging a refund.
- Will the product images be completely consistent with the actual product?
We strive to ensure that the product images and descriptions are accurate and truthful. However, due to factors such as shooting light and display equipment, the color may have slight differences. Please refer to the actual product.
- How can I ensure that the product suits my needs?
Please carefully read the size, specifications, and product description on the product page before purchasing. If you have any questions, we recommend contacting customer service for confirmation before placing an order.
- What if the product is damaged during transportation?
Please keep the product and packaging, and take relevant photos or videos. Submit your after-sales request promptly, and we will assist you as soon as possible.
- Why hasn’t the logistics information been updated in time?
Logistics information usually takes some time to synchronize. If it hasn’t updated for a short period, this is normal. Please wait patiently.
- Is my personal information safe?
We value user privacy and take reasonable security measures to protect your personal information. This information is only used for order processing, delivery, and customer service, and is managed in accordance with our privacy policy.